tna Enhances Customer Support In Latin America With New Facility In Mexico City

Leading provider of processing and packaging solutions, tna has opened a new facility in Mexico City that spans 950 square metres and includes a state-of-the-art demonstration centre.

Leading provider of processing and packaging solutions, tna has opened a new facility in Mexico City that spans 950 square metres and includes a state-of-the-art demonstration centre. The expanded warehouse gives customers faster access to tna’s innovative technologies, spare parts and customer service. Meanwhile, the new demonstration centre makes it possible for customers to experience tna’s complete line of turnkey solutions in person, including hands-on equipment training. This latest investment supports tna’s ongoing business growth, its understanding of the needs of the Latin American market and dedication to providing the best customer service.

Live product demonstrations

The new facility reinforces tna’s ability to provide customers with 360-degree support from start to finish across the region, highlighted by tna’s demonstration centre. Specifically designed to showcase tna’s leading processing, coating, distribution, seasoning, weighing, packaging, metal detection and identification solutions, customers have the unique opportunity to interact with complete systems as well as gain in-depth knowledge of individual pieces of equipment.

Patrick Avelange - vice president for the Americas at tna comments: “In addition, visitors to the facility will be able to view and test tna’s innovative products for themselves. Through this all-new, hands-on environment, customers will be able to experience the latest technology in action and explore how the equipment can be used to handle their own products and help find the optimum solution to best fit their needs, before placing the machines in their factory.”

Bespoke training – from start to finish

The Mexico base also provides an advanced training facility and a broader range of training solutions with specialist and customised courses. Covering product-specific operator training, safety, installation, trouble-shooting guidelines, cleaning requirements, maintenance, and more, customers can choose from a comprehensive range of training courses that are tailored to their required skill level or job function.

360 customer support

As part of tna’s Mexico office opening, the company is growing its team of global experts, all of whom will be based at the new facility. These will include additional technicians to provide support via a brand new help desk as part of tna’s my-360 programme. In addition, new regional sales managers in Central America and Brazil will also strengthen tna’s sales network across the region, each bringing specialist knowledge and market expertise to ensure exceptional service to customers.

Avelange adds: “The team and I are delighted to announce the opening of our new facility in Mexico. Over recent years, tna has experienced exceptional growth across Latin America and this expansion allows us to bolster our service commitment to existing and prospective customers in this key region.”

He continues: “With an expanded team of in-house experts, tna customers will benefit from enhanced regional support and services, including our world-class on-site training courses. In addition, our increased warehouse capacity allows us to provide local sourcing of spare parts for all of our customers in the region, ensuring their lines are up and running again as quickly as possible, in the event of any necessary maintenance or updates.”

Source: tna