SunChips lose noisy packaging
Frito-Lay hopes to quiet complaints about its noisy SunChips bags by switching out the biodegradable bags for the old packaging on most flavors.
Frito-Lay hopes to quiet complaints about its noisy SunChips bags by switching out the biodegradable bags for the old packaging on most flavors.
The company is switching back to original packaging, which is made of a type of plastic, for five of the six varieties of the chips. It will keep the biodegradable and recyclable bags for its sixth variety, its original plain flavor. That's its second best-selling, after Harvest Cheddar.
The bags were launched in April 2009 with a big marketing effort to play up their compostability because they're made from plants and not plastic.
But that which makes them compostable also makes them loud. The bags have a different molecular structure from the original packaging, and they're stiffer. So people complained about the noise. Groups on Facebook abound with names such as "I wanted SunChips but my roommate was sleeping..." and "Nothing is louder than a SunChips bag."
Spokeswoman Aurora Gonzalez said the company received complaints about the noise from the bags, although it also received thanks from customers who liked being able to recycle them. So the decision was made to remove the bulk of the biodegradable line.
"We need to listen to our consumers," she said. "We clearly heard their feedback."
Source: Frito-Lay
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