Golden Flake Snack Foods Launches Mobility Solution to Crunch $200K in Costs
How do you find an enterprise mobility solution that is designed to increase efficiency, boost morale and cut paper-related costs? Just ask Golden Flake Snack Foods.
How do you find an enterprise mobility solution that is designed to increase efficiency, boost morale and cut paper-related costs? Just ask Golden Flake Snack Foods.
- AT&T announced on January 18 an agreement with Golden Flake Snack Foods to equip their sales force with Intermec CN3e handheld computers.
- An AT&T SIM card connected to the AT&T mobile broadband network allows the devices to remotely synchronize with database computers at Golden Flake's headquarters in real time, allowing them to purchase an optimal amount of potatoes and other ingredients while at the same time helping Golden Flake better provision for the freshness of their products on retail shelves.
- AT&T also provides Golden Flake with AT&T Tech Support 360(SM), which offers 24/7 live remote support for a myriad of technical issues ranging from printer drivers to Wi-Fi connectivity and a variety of operating systems and hardware.
- Golden Flake had previously used a handheld device with a 25K modem, on a network with limited bandwidth. Only 10 to 12 sales representatives could sync their devices at a time and the process took between five and 10 minutes to complete. Upload times had to be scheduled; sometimes as late as 10 p.m.
- Device sync time has been reduced to two minutes or less.
- In addition to increased speed, efficiency and improved customer service – Golden Flake estimates an anticipated annual savings of $200,000 due to reduced paper usage.